xcc8's Privacy Policy — Your Information Is Completely Secure
xcc8's complete policy on how your personal information is collected, used, and protected is presented here in detail.
Introduction and Scope of Policy
The xcc8 digital gaming platform is committed to creating a safe, transparent, and reliable online entertainment environment for players in Bangladesh. This Privacy Policy ("Policy") describes how xcc8 collects, stores, processes, and protects your personal information.
This Policy applies to xcc8's website xcc8.lat and all related services, mobile applications, and digital products. By using xcc8's services, you consent to the terms of this Privacy Policy.
What Information We Collect
xcc8 collects various categories of information that are necessary for providing services, ensuring security, and improving the user experience.
Identity Information
- Full name and date of birth
- National ID or passport number
- Email address
- Username and password (stored in encrypted form)
Financial Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and promotional credit details
Technical Information
- IP address and device identity
- Browser type and version
- Operating system information
- Login times and session data
Gaming Activity Information
- Play history and preferences
- Bet amounts and outcomes
- Game categories used
- VIP level and points details
Methods of Information Collection
xcc8 collects your information in the following ways:
3.1 Information You Provide Directly
When you register an account on xcc8, verify your identity, request a deposit or withdrawal, or contact our support team, you provide information to us directly. This information is given entirely voluntarily, though certain details are required in order to receive services.
3.2 Automatically Collected Information
When you use our platform, our systems automatically record certain technical information. This includes information collected through cookies, web beacons, and similar technologies. This information is used to ensure the security and performance of the platform.
3.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, xcc8 may receive specific information from approved third-party service providers. These third parties are required to follow the same standard of privacy protection as we do.
How Your Information Is Used
xcc8 uses your information only for specific and legitimate purposes. These purposes are described in detail below:
4.1 Service Provision and Management
Your information is used to create and manage your account, process financial transactions, provide gaming features, manage the VIP program, and ensure all relevant services.
4.2 Identity Verification and Security
To prevent fraud, money laundering, and other illegal activities, xcc8 follows a KYC (Know Your Customer) process. Verifying your identity is an essential part of our security framework.
4.3 Communication and Support
We contact you for account-related notifications, transaction confirmations, security alerts, and customer support. Promotional messages may also be sent with your consent.
4.4 Compliance with Legal and Regulatory Obligations
Your information may be used to meet applicable laws, regulations, and regulatory requirements, and to respond to legal proceedings or requests from authorities.
Cookies and Similar Technologies
The xcc8 website uses cookies and similar tracking technologies, which help improve your browsing experience.
Essential Cookies
Essential for the core functionality of the platform. Without these, login, session management, and security features will not work.
Functional Cookies
Used to remember your preferences and settings, such as language preferences and display settings.
Analytics Cookies
Used to analyse the platform's performance and user behaviour, which helps improve service quality.
Information Sharing with Third Parties
xcc8 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
6.1 Service Provider Partners
Limited information may be shared with trusted third-party service providers for specific operations such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and customer support. All such partners are bound by strict confidentiality agreements.
6.2 Legal Obligations
Your information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable laws. In such cases, xcc8 will always seek to share only the minimum information necessary within the legal requirements.
6.3 Business Transfers
Your information may be transferred in the event of a business merger, acquisition, or asset sale. In such situations, you will be notified in advance and informed about the new policy.
Information Security Measures
xcc8 follows industry-standard security technologies and processes to keep your personal and financial information secure.
SSL Encryption
All data transmission between your browser and our servers is secured through SSL/TLS encryption. This ensures that no third party can access your information.
Password Protection
Your password is stored using a strong hashing algorithm. No xcc8 employee will ever be able to view your password.
Access Control
Your information can only be accessed by authorised xcc8 staff who need it for their specific role. All access is logged and monitored.
Secure Data Centres
Your information is stored in high-security data centres with both physical and digital security measures in place.
Your Rights and Controls
As a user of the xcc8 platform, you have the following rights over your own information:
8.1 Right to Access Information
You may request a complete copy of the information xcc8 holds about you at any time. This request can be made through our support team via live chat or email.
8.2 Right to Correct Information
If there is any incorrect or incomplete information in your account, you may request that it be corrected. Ensuring accurate information is essential for providing safe and efficient services.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, where there are legal obligations or information related to ongoing transactions, it may not be possible to fulfil this request.
8.4 Right to Object to Processing
You may object to marketing communications and certain information processing activities. To unsubscribe from promotional emails or notifications, please contact our support team.
To exercise any of the above rights, contact our support team 24/7 via live chat or email: [email protected]
Data Retention Period
xcc8 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.
Active Account Information
All necessary information is retained for as long as your account remains active. This is essential to ensure service continuity and user experience.
Closed Account Information
Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements, prevent fraud, and resolve disputes. After the designated time period, this information is securely deleted or anonymised.
Transaction Records
Financial transaction records are retained for the period required by applicable legal requirements. These records are necessary for audits, dispute resolution, and regulatory reporting.
Privacy Protection for Minors
xcc8's services are for people aged 21 and above only. We do not intentionally collect any personal information from minors.
Changes to This Policy
xcc8 may update this Privacy Policy from time to time. For any significant changes to the Policy, the following steps will be taken:
- The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email in the event of significant changes.
- Continued use of the platform after any changes will be considered as acceptance of the new policy.
- If you do not agree with the new policy, you have the right to request that your account be closed and your information deleted.
We recommend that you check this page regularly and keep yourself updated on any changes.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
24/7 Support
Live Chat (in Bengali)
Our privacy team typically responds to your request within 2 business days. For complex requests, it may take longer and you will be informed accordingly.
For more information, you can also visit our Terms & Conditions, Responsible Gaming, and FAQ pages.